Contact
We answer.
Real human support, not a bot, not a ticketing black hole. First reply in under 15 minutes, Monday to Sunday.
General enquiries
[email protected]Rider & driver support
[email protected]Office hours
Monday – Friday, 8 AM – 5 PM CAT
Support available 7 days via app and email
Emergency during a trip
Tap the SOS button in the MiRide app. Our safety team responds immediately, 24/7.
Get in touch
Send us a message
Email us directly — we respond within 15 minutes on weekdays and typically within an hour on weekends. Choose the right address below so your message reaches the right team.
Emergency during a trip?
Tap the SOS button in the MiRide app. It goes directly to our safety team, 24/7 — do not wait for email.