How can we help?

Open the app, enter your pickup and destination, choose your vehicle class, and confirm. You see the fare before you confirm, and your driver comes to you.

Scheduled bookings are on our roadmap. Right now, MiRide matches you with a driver on demand. Most pickups arrive within minutes in covered areas.

You can message your driver directly through the chat in the app on the active trip screen. If the driver cancels or does not show, the booking closes automatically with no charge and you can rebook.

Go to your trip history in the app and contact your driver through the messaging in the app. If you need more help, email [email protected] with your trip date and time.

Open the app, choose Send, then enter pickup and drop-off addresses, package details, and recipient. Confirm, and we match you with a courier in minutes. You and the recipient both receive a tracking link.

Each delivery has two short codes. The first lets your courier confirm pickup with you, and the second is given by the recipient to confirm drop-off. Codes appear in the app and protect both ends of the delivery.

You can send documents, parcels, food, and other personal items that fit safely on a courier vehicle. Restricted items include hazardous materials, illegal goods, live animals, and anything banned by Zimbabwe customs or law.

Open the delivery in your trip history and tap Report an issue. Our team responds within one business day. Photos help us investigate quickly when possible.

You need three documents: National ID, Driver's Licence, and Vehicle Registration. All are uploaded directly in the app. No visit in person is required to submit your application.

Most applications are reviewed within 24 to 48 hours of document submission. You will be notified in the app when your status changes.

Earnings from each completed trip are posted to your MiRide Wallet. You can withdraw to mobile money or collect cash. Exact payout details and minimum thresholds are shown in the app once you are verified.

Yes. There are no shifts and no minimum hours. Turn the app on when you want to earn, and off when you do not.

Your earnings for each delivery are shown before you accept. After completion, they post to your MiRide Wallet. You can withdraw to mobile money any time, with details shown in the app.

Motorcycles, scooters, and small cars are all accepted, provided they are roadworthy and registered. A valid motorcycle licence is accepted in place of a Class 4 driver's licence for motorcycle couriers.

Open Account in the app, tap Personal details, and edit. We will send a verification code to confirm any change before it takes effect.

Yes. Open Account, scroll to Privacy, and tap Delete account. Your data is removed in line with our privacy policy. You can also request deletion in writing at [email protected].

The app and our support team work in English, Shona, and Ndebele. Tell us your preference and we will respond in kind.

There are two ways to pay: your MiRide Wallet or cash. You top up your Wallet with EcoCash, InnBucks, Visa, Mastercard, or ZimSwitch.

Go to Wallet in the app, tap Top up, and choose EcoCash, InnBucks, Visa, Mastercard, or ZimSwitch. You can also top up with cash at our Eastlea office.

Yes. If your trip was affected by a verified service issue, contact our support team. Refunds are processed back to your MiRide Wallet or original payment method within a few business days.

Every completed trip generates a receipt in your trip history. Open the app, go to Trips, tap the trip, and tap View receipt. You can share or download it from there.

Yes. Every ride and delivery you take earns rewards toward your future trips. The more you use MiRide, the more you save. Open the app to see your current rewards.

Between 7 PM and 6 AM, your driver cannot start your trip without entering a PIN shown only on your screen. This prevents vehicle substitution and impersonation.

One tap on the SOS button alerts our 24/7 team and starts audio recording. Your live location is shared with our team. On request, we share it with police.

Tap SOS straight away. It is always visible on the active trip screen. Our team receives your location and audio recording begins. If you need police, we share your GPS with them directly.

Both are linked at the bottom of every page on this site, and inside the app under Settings, then Legal.

Email [email protected] with the subject "Data request" and we will respond within thirty days, in line with applicable data protection laws.

After every trip you can rate your driver from 1 to 5 stars and add a note. For complaints, contact us via chat in the app, email at [email protected], or in person at 7 Tweed Road, Eastlea, Harare. We follow up within one business day.